Return & Refund Policy

At Grill & Gather, we want you to feel confident with every purchase. That’s why we offer a 90-day risk-free guarantee on eligible orders.

1. 90-Day Return Window

You may request a return or refund within 90 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be in acceptable condition
• The item must not be intentionally damaged or misused
• The request must be submitted within 90 days of delivery
• Proof of purchase must be provided, such as your order number or confirmation email

We reserve the right to deny returns or refunds if the item shows clear signs of misuse, abuse, or unauthorized modification.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the problem
• Clear photos or video of the item and packaging

If approved, we may offer a replacement, partial refund, or full refund, depending on the situation.

4. Change of Mind

If you changed your mind after receiving your order, you may still contact us within the 90-day window.

In these cases, the item may need to be unused or in good condition, and the customer may be responsible for return shipping costs unless otherwise stated.

5. Non-Returnable Items

For hygiene, safety, or operational reasons, some items may not be eligible for return, including:

• Used items in poor condition
• Items damaged by improper use
• Items returned without prior approval
• Final sale or clearance items, if clearly marked on the product page

6. Return Process

To start a return, please contact us at [your support email] with your order details.

Please do not send any item back without contacting us first.
Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions on where to send the item.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was sent

In approved cases involving our error, we may cover the return cost or offer a replacement/refund without requiring the item to be returned.

8. Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method.

Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Refunds may be issued as:

• Full refund
• Partial refund
• Replacement

This depends on the condition of the item and the nature of the issue.

9. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company or payment provider
• Contact your bank, as processing times can vary

If you have done all of this and still have not received your refund, please contact us at [your support email].

10. Cancellations

Orders may be canceled within 24 hours of purchase or before they are processed, whichever comes first.

If the order has already been processed or shipped, it can no longer be canceled, but it may still be eligible under our 90-day return policy.

11. Refused Deliveries and Incorrect Addresses

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address or refused delivery, we may offer a reshipment or partial refund depending on the case.

12. Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can help resolve it quickly.

Filing a chargeback without contacting us first may delay the resolution process.

13. Contact Us

If you have any questions about returns or refunds, contact our support team at:

Email: grillforce.clean@gmail.com
Store Name: Grill & Gather